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Privacy policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with GDPR regulations.

This Privacy Notice (Privacy Notice), together with our Cookies Policy, sets out the ways in which NAVILLUS PRINT GIFTS LIMITED (we, us, our) use and share your personal data (your information) in connection with our promotional merchandise business. It also explains your rights to access or change your information.

We are the data controller, which means that we decide how we use and protect your information. We take this responsibility very seriously. You will find the following information in this privacy notice:

Who we are

What information we collect about you

How we use your information

Who can see your information

When we share your information

How we look after your information

How long we keep your information

International transfers of your information

Your rights and choices


Navillus Print Gifts Limited is registered in England under company number 05146668,
with its registered address at 92 Roan Street London SE10 9JT. You can contact us at [email protected]


Information you provide: you might provide us with: your name, company name, postal address, email address, phone number, and products you are interested in. If you’re submitting a job application, you’ll provide additional information about your education and work history, references and any other information you choose to supply. Your information includes anything which identifies you.

Information we collect: we collect your information when you: • interact or correspond with us in letters, by phone, email or via our website enquiry forms; • subscribe to our mailing lists; • enter into a contract with us; • apply for a job with us; • order products from our website or request catalogues and samples

Information about how you use our websites and apps: we also collect certain information about how you use our websites and apps. This includes your IP address, geographical location, information about the devices that you use to access our website and apps, browser type, referral source, length of visit to the website, number of page views, the search queries you make on the website and similar information. This information is collected by Google Analytics on our behalf and by some of our apps using cookies. For more information on cookies, please read our Cookies Policy. Our website may include links to third party websites, plug-ins and applications. By clicking on those links or enabling these connections you may allow third parties to collect or share data about you. We don’t control these websites and aren’t responsible for their privacy arrangements.

Information we receive from third parties: in certain circumstances, we will receive information about you from third parties. For example: • we may use third party providers to verify information provided by you, such as credit monitoring services, automated address programmes. If you’re a job applicant we may contact your referees to provide information about you.


We use your information lawfully and we will never sell your information to third parties. If we share your information, we will do so in accordance with the section of this policy called ‘When we share your information’.

This is how we use your information and the legal bases for our use:

When we have your consent to contact you, we may use your information to: • to keep in contact with you and provide you with marketing communications about our products, news, events, that we believe may interest you. Tell you about our new products and services, send you newsletters.

In the following circumstances we will use your information to carry out our contract with you: • to process your requests to purchase our products from our website; • to provide customer service and support;

Sometimes we will use your information on the basis of our 'legitimate business interests' (legitimate interests). This means our legitimate interests in conducting and managing our business and our relationship with you.

Where we use your information for our legitimate interests, we make sure that we take into account any potential impact of such use on you. Our legitimate interests don’t automatically override yours and we won’t use your information if we believe that your interests should override ours unless we have other grounds to do so (such as your consent or a legal obligation). If you have any concerns about how we process your information, you have rights and choices including the right to object (please see the section headed ‘Your Rights and Choices’).

We may use your information for the following purposes on the basis of our legitimate interests: • to contact you about products you bought from us; • to contact you about submissions you made or content you provided to us; • to respond to your queries and correspondence; • to administer your account with us; • to process any job applications that you submit to us; • to deal with enquiries or complaints about our websites and products as necessary to provide customer support in providing the correct products and services to our website users; • to carry out aggregated and anonymised research about general engagement with our websites in providing the right kinds of products and services to our website users; • to operate a safe and lawful business or where we have a legal obligation; • to enable us to comply with our policies and procedures and enforce our legal rights, or to protect the rights, property or safety of our employees; • to measure or understand the effectiveness of our advertising; • to deliver relevant advertising and make relevant recommendations and suggestions to you about our products and services; • to analyse your use of our websites and apps and your responses to our communications; • to personalise, enhance, modify or otherwise improve the services and/or communications that we provide to you; • to detect and prevent fraud and unauthorised access or illegal activity; • to improve security and optimisation of our network sites and services including trouble shooting, testing and software development and support; •


Our staff or the staff of third party service providers may process your information on our behalf. Processing can mean any activity that involves the use of information about someone that can identify them. All uses of your information - for example, obtaining, recording, storing, disclosing, organising, retrieving, deleting and destroying - are types of data processing.

We take measures to ensure that third parties who process your information on our behalf are acting lawfully in accordance with our instructions and are subject to appropriate confidentiality requirements. We also have adequate technical and organisational safeguards in our company and with third party processors to protect your information. Third party processors of your information include: • our website hosts and operators, IT support providers, database operators, site analytics providers and software developers; • our marketing or publicity services providers; •our financial services and payment service provider; • our warehousing and delivery service providers; • our auditors, technical consultants and legal advisors.


In order to facilitate the delivery of your ordered products we will share your information with the following third parties: credit management providers, our online payment providers, manufacturers, suppliers, printers, shipping agents and courier companies, any other third parties (including legal or other advisors, regulatory authorities, courts and government agencies) where necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law or where we have a legal obligation to do so.

The information we share in order to process your order is normally limited to your company name, delivery address and contact person, contact telephone number and artwork you provide us for print or quotation purposes. If you require us not to share your information with our third party manufacturers, suppliers, printers and courier companies then we can make alternative arrangements for delivery or collection of your products.


We will retain your information for as long as is necessary to provide you with the services that you have requested from us or for as long as we reasonably require to retain the information for our legitimate interests. We operate a data retention policy and look to find ways to reduce the amount of information we hold about you and the length of time that we need to keep it.

For example: • we archive our email and paper correspondence regularly and destroy unnecessary information; • we operate a best practice email retention policy requiring password protected folders and departmental shared drives to provide restricted access to information; • we conduct regular access reviews to keep access profiles and policies up to date; • we conduct periodic review and purge cycles of documents in accordance with our document retention policy; • we retain information relating to orders, refunds and customer queries for approximately 7 years; • we retain information relating to commercial contracts for approximately 7 years after expiration or termination whichever is the sooner; • we maintain a suppression list of email addresses of individuals who no longer wish to be contacted by us. So that we can comply with their wishes we must store this information permanently; • we destroy CVs and related information from job applicants who have not been shortlisted for interview once the recruitment process is complete.


Our company is located in the UK. The only circumstance in which we will transfer your information outside of the European Economic Area (EEA) is if we undertake to deliver products on your behalf to a destination outside of the EEA. In this case we may share delivery contact details and commercial invoices for the products for customs and delivery purposes. Please contact us if you would like additional information on the specific means used by us when transferring your personal data outside of the EEA.


Your Right to Object - you can object to us using your information for direct marketing and on the basis of our legitimate interests (refer to section ‘How we use your information’ above to see when we are relying on our legitimate interests). If you want to do this, you can contact us using the details in the section 'Who we are'.

Your Right to Withdraw Consent – you can withdraw your consent for us using your information in reliance of your consent (refer to section ‘How we use your information’ to see when we are relying on your consent). You can do this by contacting us using any of the details in the section 'Who we are'.

Your Other Rights and Choices – in addition, you can also: • request access to the information that we hold about you to check that we are acting lawfully; • receive a copy of any information we hold about you in a format of your choice; • request that we transfer your information to another service provider in a structured, commonly used, machine-readable format; • ask us to correct information we hold about you if it is inaccurate or incomplete; • ask us, in certain circumstances, to delete information we hold about you; • ask us, in certain circumstances, to restrict processing of your information. You may exercise your rights and choices by contacting us using the details above in the 'Who We Are' section. You can also prevent processing for marketing activities by checking certain boxes on forms that we use to collect your data to tell us that you don’t want to be involved in any marketing.

Your Right to Complain - if you have any questions or are unhappy about the way we have used your information, please contact us using the details above in the 'Who We Are' section. We hope that we can resolve any problems or issues that you may have. You can also lodge a complaint about us and our use of your information to the UK Information Commissioner’s Office ( or the relevant authority in your country of work or residence.


We may make changes to this Privacy Notice from time to time. We will post any changes to our site.

This Privacy Notice was updated on 01 January 2022