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Complete Customer Satisfaction Guaranteed

We have an unbeatable customer satisfaction record which is down to hard work and experience on our part. However, if you’re not happy with the final product for whatever reason, then neither are we.

We want you to think of us the next time you need to order promotional merchandise, so it’s in our own best interests to offer you great products and the best quality service we can.

We believe that if you follow our tried and tested production plan you’ll be delighted with your order and want to come back again and again to work as a partnership.

 

Step 1:  The Right Product

Where possible and when time allows please take the time to order a sample of the product you want to buy so you can assess its quality and suitability for your promotion. We may charge you a small amount for a plain sample and postage, but we’ll credit it back to you on your final invoice when you place your order.

Ordering a sample means no surprises when your order arrives. We’ll deliver exactly what you’re expecting, nothing less.

Step 2: The Right Artwork

So that we can print your logo or design to the highest quality we need you to supply your logo in a format we can use. If your artwork is low quality or unsuitable, we’ll question and discuss its suitability before we print. We’re happy to offer advice and help to polish things up to get the best results.

A great product with a poor print is a real disappointment. We do everything we can to avoid errors by working from high-quality artwork.

Step 3: Check Your Proof Visual 

Before we go to production and print your chosen promotional products, we will send you a PDF proof of your design to approve. Please always check this proof document very carefully even for a repeat order.
This proof will show you the correct product specification, the size and position of your design and each printed colour with pantone references where relevant.  

Step 4: A Realistic Deadline

Please allow ample time when ordering your custom printed promotional products. This will help us to work to the strict sequence listed above. Setting up your design, sending you your print visuals to sign off, manufacturing and printing your promotional products, and finally delivering them to you by our reliable overnight couriers.

If you have followed our 4 steps but you are not satisfied with your final order, we will always make it right for you and if necessary replace your order free of charge.